Episode 44: Leading Culture Change Toward Being A Purpose-Led Organisation With Andrea Duncan

In this week’s episode, we dive into culture transformation with Andrea Duncan, GM Culture Capability and Performance at Kiwi Bank. Andrea shares insights into how Kiwi Bank redefined its culture to align with its purpose, focusing on three key areas: supporting youth financial education, enabling financial security for Kiwis, and promoting sustainability in businesses. Tune in to discover the art of embedding purpose into every part of operations and how this purpose serves as a guide for initiatives that empower youth, secure customers' financial futures, and support local businesses in sustainability efforts.

Reach out:

LinkedIn: https://www.linkedin.com/in/andrea-duncan-94bbbaa/

Episode Highlights:

(0:00) Intro

(2:00) Let’s learn more about Kiwi Bank and Andrea Duncan's role

(3:31) What is a purpose-led organization?

(6:00) Assessing the existing culture and identifying areas for improvement

(9:19) Measuring culture vs. engagement and selecting appropriate tools

(12:52) Transitioning from organizational values to mindset-focused culture

(15:38) Overcoming resistance and challenges during culture change

(20:50) The importance of contextualizing culture within teams

(26:03) Recommendations for learning about culture change